Privacy policy

Effective Date: January 1, 2025

1305883 B.C Ltd (DBA Renew Counselling & Health Coaching) (“Renew Counselling & Health Coaching,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Personal Information
We collect personal information that you voluntarily provide to Renew Counselling & Health Coaching, including but not limited to:

• Name
• Postal address
• Email address
• Telephone number
• Information about your interests in and use of our products, programs, and services
• Education level and interests

Payment Information
If you become a paying customer, we collect payment information, including your credit card number, expiration date, and billing address, to process payments for our services.

Technical and Usage Information
We automatically collect certain technical information through log files and cookies, such as:

• IP address
• Browser type
• Internet Service Provider (ISP)
• Referring/exit pages
• Platform type
• Date/time stamp
• Number of clicks

This information helps us analyze trends, administer the website, and gather general demographic data. Log file data is not linked to personally identifiable information.

2. Cookies and Tracking Technologies

Renew Counselling & Health Coaching uses cookies and similar technologies to enhance your experience, remember your preferences, and deliver content tailored to your interests. Cookies do not collect personally identifiable information. You can adjust your browser settings to refuse cookies, but doing so may affect your ability to use certain features of our website.

3. How We Use Your Information

Renew Counselling & Health Coachinguses your information for purposes including but not limited to:

• Providing and improving our products and services
• Processing payments and managing accounts
• Sending promotional offers and marketing communications (with your consent)
• Facilitating your requests for products, services, or information
• Tracking compliance with our Terms and Conditions
• Conducting analytics and research
• Meeting legal, regulatory, and compliance obligations

By submitting your information, you consent to receive marketing communications from Renew Counselling & Health Coaching. You may unsubscribe at any time by following the instructions in our emails.

4. How We Protect Your Payment Information

Renew Counselling & Health Coaching takes the security of your payment information seriously and follows the Payment Card Industry Data Security Standard (PCI DSS).

Our practices include:
• Encryption: All sensitive payment data is encrypted during transmission and storage.
• Secure Processing: We use PCI-compliant payment processors to handle transactions.
• Limited Storage: We do not store sensitive authentication data (such as CVV or PIN) after authorization.
• Access Controls: Only authorized personnel have access to payment data.
• Regular Reviews: We regularly review and update our security measures.

We do not share your credit card information with third parties except as required to process payments or comply with legal obligations.

5. Sharing of Information

Renew Counselling & Health Coaching may share your information as follows:

• With Service Providers and Partners: To fulfill your requests or provide services you have requested.
• With Third-Party Marketers: With your consent, we may share information for marketing purposes.
• Legal Compliance: When required by law, court order, or subpoena.
• Business Transfers: In case of merger, acquisition, or sale, your data may be transferred to the acquiring entity.
• Protection of Rights: To enforce our terms, protect our rights, or investigate fraud or security issues.

We do not sell personal or payment information to third parties. Only anonymized or aggregated data may be shared for analytical purposes.

6. Your Choices and Rights

• Opt-Out: You can opt out of receiving marketing communications at any time by following unsubscribe instructions in our emails or contacting us directly.
• Access, Update, or Delete: You may request access to, updates of, or deletion of your personal information by contacting us at [email protected].
• California Residents: California residents may request information about the personal data disclosed to third parties for direct marketing purposes under the “Shine the Light” law.

7. Security

Renew Counselling & Health Coaching uses industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no online or electronic storage method is completely secure.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 18. If such data is inadvertently collected, we will promptly delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will appear on this page with a new effective date. Continued use of our website or services after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

1305883 B.C Ltd (DBA Renew Counselling & Health Coaching)
211 1433 Saint Paul Street
Kelowna, BC V1Y 2E4
Email: [email protected]